Collection: Neckers

Once an order has been placed and confirmed, it may not be possible to cancel as production begins shortly after. Please contact us as soon as possible if you need to cancel, and we'll do our best to assist.

Please email us as soon as possible with your order number and the correct delivery address. We'll do our best to update this before your order is dispatched.

You'll receive email updates at key stages of your order. Once your order has been dispatched, you'll receive a tracking link so you can follow its journey.

Unfortunately, changes to an existing order are not possible once it's in production. Any additional items would need to be placed as a separate order, which may also extend the lead time on your original order.

Unfortunately, changes to an existing order are not possible once it's in production. Please contact us as soon as possible and we'll do our best to help.

You can track your order using the tracking link provided in your dispatch confirmation email, or by logging into your account and viewing your order history.