Once you've confirmed your SKU with us, it will be added to the website for you to order directly. If you're unsure of your SKU or need help getting started, please get in touch and we'll guide you through the process.

Lead times vary by product and can be found on the individual product pages. Please check there for the most up-to-date information before placing your order.

Our products are made from 100% cotton.

Our products are manufactured at our factory in China, where we maintain high standards of quality throughout production.

Once an order has been placed and confirmed, it may not be possible to cancel as production begins shortly after. Please contact us as soon as possible if you need to cancel, and we'll do our best to assist.

Unfortunately, changes to an existing order are not possible once it's in production. Any additional items would need to be placed as a separate order, which may also extend the lead time on your original order.

Please email us as soon as possible with your order number and the correct delivery address. We'll do our best to update this before your order is dispatched.

You'll receive email updates at key stages of your order. Once your order has been dispatched, you'll receive a tracking link so you can follow its journey.

Yes, we work with businesses on bulk orders. Please get in touch with us directly to discuss your requirements and we'll be happy to help.

If there's an issue with your order, please contact us with your order number and a description (or photo) of the problem. We'll work quickly to resolve it for you.

We offer two shipping options:
APC (UK) — Next working day delivery from the date of dispatch.
DHL (International) — Worldwide delivery, with delivery times depending on your location.

Yes, we ship worldwide via DHL. Delivery times will vary depending on your country and any local customs processes.

For UK orders via APC, you can expect delivery the next working day after dispatch. For international orders via DHL, delivery times vary by destination — please allow additional time for customs clearance where applicable.

You'll receive an email notification once your order has been dispatched, along with a tracking link so you can monitor your delivery.

A tracking link will be included in your dispatch confirmation email. You can use this to follow your order in real time through the APC or DHL tracking portals.

Occasionally, delays can occur due to factors outside our control (e.g. customs clearance or courier disruptions). If your order hasn't arrived within the expected timeframe, please contact us and we'll look into it for you.

If your order arrives in a damaged condition, please contact us straight away with your order number and photographs of the damage. We'll arrange a resolution as quickly as possible.

If you need to update your delivery address, please contact us immediately with your order number and the new address. We'll try to update this before dispatch, though we can't guarantee changes once an order is in the dispatch process.

We accept all major credit and debit cards, with the exception of American Express.

Yes, invoice payment is available. Payment must be made within 14 days of the initial order. Please note that production will not begin until payment has been received.

Invoice payments can be made via bank transfer over the phone or by BACS (Bankers' Automated Clearing Services). Please contact us to arrange this.

Yes. Our website uses industry-standard encryption to keep your payment details secure. We do not store your card information.

Card payments are processed at the time of ordering. For invoice customers, payment is due within 14 days of your order date.

If your payment doesn't go through, please double-check your card details and try again. If the problem persists, try a different payment method or contact us and we'll be happy to help.

As our products are made to order, refunds are considered on a case-by-case basis. If you have a concern about your order, please contact us and we'll do our best to find a fair resolution.

Pricing and VAT information will be displayed at checkout. If you have specific VAT queries, please don't hesitate to get in touch.

Yes, we can provide a VAT invoice upon request. Please contact us with your order number and business details.

The best way to reach us is via email. You can also get in touch through the contact form on our website. We aim to respond to all enquiries as quickly as possible.

Our team is available Monday to Friday. We'll get back to you as soon as we can during business hours.

We aim to respond to all enquiries within 1–2 business days. During busy periods it may take slightly longer, but we'll always get back to you.

Please email us with your order number and details of the issue — and if relevant, attach any photographs. We'll look into it and respond as quickly as possible.

Please email us with your order number and the correct address as soon as possible so we can update it before dispatch.

Please get in touch with us directly to discuss sample requests. We'll do our best to accommodate where possible.

We don't currently offer live chat, but you can reach us via email or the contact form on our website, and we'll respond promptly.

Simply Neckers is a UK-based business. For any location-specific queries, please reach out via our contact page.

While having an account makes managing your orders easier, please check the website for the latest information on guest checkout availability.

You can create an account by clicking the "Sign Up" or "Register" link on our website. Simply fill in your details and you'll be up and running in no time.

First, try resetting your password using the "Forgot Password" link on the login page. If you're still having trouble, please contact us and we'll help you regain access.

Click "Forgot Password" on the login page and enter your registered email address. You'll receive a password reset link shortly. Please check your spam or junk folder if you don't see it in your inbox.

Once logged in, you can update your personal details (such as your email address, name, and delivery addresses) from your account settings page.

Log in to your account and navigate to the order history section. You'll be able to see all past and current orders from there.

Yes, you can save multiple delivery addresses within your account for convenience when placing future orders.

You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by updating your communication preferences in your account settings.

Yes, we take data security seriously. Your personal information is stored securely and we will never share it with third parties without your consent. For full details, please refer to our Privacy Policy.

If you'd like to close your account, please contact us and we'll process the request for you.